Kate Barrett is the founder of eFocus Marketing – a specialist email marketing agency providing consultancy, management and training services to companies around the world. With a proven track record and well over a decade’s experience in the email marketing arena (increasing results from opens and clicks to sales), Kate’s expertise and passion has helped a large range of companies develop comprehensive strategies to target subscribers with the right message, sent to the right person, at the right time, as well as implement, manage and optimise those campaigns and solve complex email marketing issues including deliverability challenges. 

Some of the companies she has worked with/trained include Nissan, Marks & Spencer, Argos, Vision Direct, BT, TUI, Soletrader, Maybourne Hotel Group, Photobox, MyVoucherCodes, M&M Direct and Adidas, among many others. She’s walked in your shoes and still does for clients today. She knows what it’s like to work at a strategic level, as well as being in the trenches day to day, creating and optimising campaigns. Having been an elected member of the DMA Email Council for over 3 years, regularly speaking at events around the world, blogging, and being a contributor to Smart Insights and a trainer for the IDM, Kate is always up to date with the latest email marketing news, trends and techniques to feed her passion for the industry. 

Kate is also the author of the recently released book ‘E-telligence: email marketing isn’t dead, the way you’re using it is’.

Katy Bennett is a seasoned sales leader of great passion. She brings to Tinyclues her 18 years’ experience working with organizations to understand their customers and implement automated, data-driven customer engagement solutions.  She has deep knowledge of the UK marketing industry and of the challenges faced by marketers in often crowded consumer markets. She joins Tinyclues from Mapp Digital, where she led the UK sales team. Previous appointments also include sales and management roles with Teradata, Webtrends and eCircle.

With over 10 years’ experience in the data driven marketing business, Pierluigi has gained extensive know-how in development and implementation of CRM & Loyalty programmes across local and global organisations. In his current role as Senior CRM Channel Manager at Shell, Pierluigi works with 23 markets across the globe to deploy award-winning CRM programmes and support Shell’s customer focused agenda by deepening customers’ engagement and deliver long-term sustainable business growth.

Pierluigi graduated from Federico II University in Naples (Italy) in 2006 with an Economics degree. After an early career in Consulting, International Trade Organisations and some Entrepreneurial activities in Italy and Canada; he finally joined Shell as CRM manager for Italian market in 2009. Pierluigi is currently based in London, UK.

Dr Dave Chaffey (https://www.linkedin.com/in/davechaffey/) is co-founder and Content Director of Smart Insights (www.smartinsights.com/about-dave-chaffey/), an online publisher and consultancy with customers in more than 100 countries. Smart Insights help their members improve their digital marketing skills and businesses improve their Return on Digital Marketing via access to their educational platform offering best practices templates, guides, market insights and elearning. Dave is creator of the Smart Insights RACE marketing planning system and author of 5 bestselling books on digital marketing including Digital Marketing: Strategy, Implementation and Practice. Known for his advice on digital trends, innovation and best practice, he has been recognised by the Chartered Institute of Marketing as one of 50 marketing 'gurus' worldwide who have shaped the future of Marketing. 

Stuart is Head of Copy at Red C, an integrated agency specialising in marketing that moves people – to click, to call, to read, to buy. Red C has run award-winning eCRM campaigns for brands including Eurostar, Manchester City Football Club and Swinton Insurance, providing strategy, creative, distribution – and results.

Richard leads the CRM team as well as the original (and so he likes to think, the best) giffgaff sales channel - Member-Get-Member. With marketing experience across the Telefónica group, he is now ensuring giffgaff continue to talk to, listen to and grow their member base in the uniquely giffgaff way.  

Marcus manages the EMEA Analytics division at Zeta Global, a customer lifecycle management company and ESP helping clients make sense of their email marketing through extensive reporting and analytics.

He has a special affinity with data having had a range of jobs in the sector including Database Management, Master Data and Solutions Architecture working with everyone from FMCGs to banks, technology companies, charities, utilities and the retail sector.

Marcus is also a member of the DMA’s email council and was elected Chairman of its Research Hub, responsible for corralling the portfolio of email reporting the DMA publishes each year since 2015. 

Matt Hayes is the Co-Founder and CEO of Kickdynamic, an open time technology that enables brands to automate and personalize their email with engaging and relevant content. Matt is an email expert with over 12 years experience managing email and marketing campaigns globally.

Steve is an innovator in email delivery technology. With a background of over 15 years in software and database development, he has spent the last decade specialising in email marketing solutions.

At Emarsys, Steve manages the global deliverability teams. He is a member of the DMA Email Council and has, since 2012, consulted on the council's Legal and Best Practice hub. Steve has also co-authored the DMA Email Metrics and Email Deliverability industry best practice guides.
Steve is a frequent contributor to digital marketing trends on social media and was recently recognised as a 2015 Litmus email marketing thought leader in the area of deliverability and privacy.
He holds a BSc in Economics and Statistics from the University of St Andrews and belongs to the CIPP/E (Certified Institute of Privacy Professionals – Europe) and CIPT (Certified Institute of Privacy Technologists).

Chris is the Customer Communications Manager at Virgin Holidays with a strong background in CRM and Customer Experience gained across the publishing and package holiday industries. With over 10 years’ experience in Email Marketing, Analytics, and Customer Relationship Management. Chris is passionate about enhancing the customer experience and has most recently led the overhaul of the Virgin Holidays Pre Departure customer journey.

Rich specialises in the digital customer journey and wider CRM with broad experience across the retail, FMCG and retail sectors. Rich joined Holland and Barrett in 2016 and is a key stakeholder in their digital transformation. His team’s role is to deliver a seamless customer experience across all touchpoints, maximise the digital channel performance and develop a best in class customer loyalty programme. He has experience of working across European, Asian and US markets.

Catherine joined TrustedHousesitters in April 2016 and now heads up the CRM, communications, and product marketing strategy as Senior Marketing Manager.

She regularly shares her insight and passion for CRM as a speaker on the international stage and has written for well-known email best practice guides.

Before joining TrustedHousesitters, Catherine gained experience working for start-ups and multinational brands and holds both a bachelors degree and a professional diploma in Marketing.

Jacques is the founder and CEO of ODICCI, an interactive marketing platform that enables brands to create engaging customer experiences for data capture and data enrichment. Jacques has over 10 years experience in marketing automation. As a recognised expert, Jacques, is an elected member of the DMA Responsible Marketing Committee, working on a sustainable future for the industry by promoting responsible marketing as a driver for business growth.

Elliot Ross is passionate about pushing email design to provide the best experience possible for audiences. He founded ActionRocket, the creative studio for email, and co-founded Taxi for Email, a platform that helps marketers make great email campaigns. 

He specialises in creative strategy, design and development that works in the inbox. Over 12 years he's designed award winning campaigns for brands including London 2012, BBC, IKEA, British Airways and Sky. 
He speaks on email design at conferences for Litmus, eBay and IBM, authors the Make Awesome Email blog and co-hosts Email–The Podcast. His sense of Britishness precludes him from calling himself a "thought leader", but other people have.

Philip Storey is an email marketing consultant and specialist based in the UK. He heads up the strategic consulting team at Enchant Agency London. Philip has worked as a trusted advisor with hundreds of brands throughout his 15-year career across all industries and geographies worldwide. 

Jenna Tiffany, multi-award-winning marketer and author, has been recognised as one of the top 50 marketers to follow in the world. Jenna is the Founder & Strategy Director at Let'sTalk Strategy providing strategic consultancy services across the digital marketing mix. Jenna is a Chartered Marketer and awarded Fellow of the IDM with over ten years’ marketing experience. Jenna has consulted with brands such as Shell, Hilton and World Duty Free to name a few on marketing strategy.   Jenna is also a qualified teacher as well as a competent public speaker and publisher, speaking regularly at hundreds of marketing events. Published author with multi-award winning book, Marketing Strategy: Overcome Common Pitfalls and Creative Effective Marketing.